Frequently Asked Questions

What services do you provide?

Webfactor provides a full range services for anything related to your website. This includes free, unlimited e-mail and phone support forever (not just 8 hours per year, like some!). We design, implement and maintain websites and provide limited support if you are having e-mail issues not related to your website.

How do I get after-sales support?

Support is available 7 days a week, 365 days a year. We have to provide this as the Internet does not take weekends off! You can contact us by phone between 8:00am and 5:00pm but if it is urgent then call us at any time. e-Mail support is available 24/7 and usually we respond within 1 hour.

How to contact you?

Call us 8:00am to 5:00pm Monday to Friday on (03) 465 8188.

Does your support cover any customisation requests?

Yes, we fully support customisation work we do. Work done by yourself or others is not covered for free but we will work to fix problems if they occur.

What about the warranty of your services?

All our work is covered by our guarantee. Factors outside our control, such as Internet failures and ISP problems, cannot be considered our responsibility. Also not covered are problems arising from changing standards, programming languages and the bugs and quirks that browsers can introduce.

Where are your servers?

Our Windows servers are in "the Cloud". This means the locations are distributed across New Zealand and Australia making them very, very reliable and secure. Everything is backed up daily and the backups held for 7 days so your website and e-mail data is safe and can be recovered if it gets accidentally deleted.

Do you have set prices for websites?

Every website is different and so we work to price estimates and quotes. Depending on the functionality, size and many other factors, prices range from around $1,000 to well over $10,000 (+GST). Contact us for a price estimate!

How long does it take to get a website designed and online?

Generally a website can be up and running in less than a month. If photos, graphics and text are supplied quickly then it might take just 10 days. If we source and produce everything ourselves then it will take longer (and cost more too!).

Did not find an answer?

In case you have not found an answer to your question here, or you have any other enquiries then please feel free to get in touch. You can be sure of our utmost attention!

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